Developing Electronic Health Record (EHR) Clinician Workflow and Process Strategy:

Carl Anthony Osborne provides expertise and experience in developing/laying out workflow for all positons being impacted by your organizations electronic health record.  With knowledge in general clinician workflow (Physician, Nursing, Therapies, Case Managers and Ancillary) in Emergency, Acute, Critical Care, Behavioral Health and Rehab venues that can assist with detailed future-state workflow process design of end user interaction with the EHR application.  With proven methodologies and deep domain expertise, Carl can help your organization get the most from their EHR systems through a focus on clinical workflows, revenue cycle, technology, and analytics.  After obtaining data on your current organizations’ workflows and regulatory requirements; Mr. Osborne can apply his knowledge in the system capabilities and development needs to create a resulting workflow that can broadly support a given requirement in the industry across clients. Carl will also be responsible to lead client interaction including presenting development work, working with testing partners for feedback and issue resolution, and managing escalations from live clients.

  • Assist with helping streamline workflows.

  • Improve adoption, reduce operational cost and make better use of your organizations EHR.

  • Document all processes and end user interaction within EHR.

  • Identify gaps in future state workflow that will impact end users.

  • Ability to create and demonstrate new workflow/process for potential end users.

Electronic Health Record Applications Design/Build and System Maintenance:

Design and build system functionality within your organizations EHR that’s reflected from approved workflows.  Carl’s expertise in various build tools makes Him a resource in building orders, documentation, end user interfaces and data elements within the EHR.  Carl can resolve your organizations EHR application concerns raised during installation, operation, maintenance, or product application, along with identifying compatibility matters. As an experienced EHR applications analyst, Mr. Osborne can assist with diagnosing problems and coordinating the appropriate additional resources to determine and deliver resolution.

  • Design and Build Physician/ Nursing Documentation within EHR

  • Knowledge of Cerner Model Experience Playbooks (mPages, Smart Templates, Dynamic Documentation Note Templates and Order Sets)

  • Experience in monitoring most popular Help Desk ticket systems (PeopleSoft, Spiceworks, Zendesk) and Triage EHR end user issues.

  • Cross train organization employees on building and maintaining EHR.

Educate/Training Electronic Health Records:

Experience in providing a workflow focused learning solution per your organization’s specific needs, Carl generally starts with conducting a training needs assessment and gap analysis of your workflow. This process includes identifying key performance indicators to measure and show value to the organization/department. Mr. Osborne then develops a curriculum and supporting content, including picking the appropriate mix of delivery channels for the audience, such as instructor-led training, virtual instructor-led training, e-learning (traditional, micro, mobile), videos and job aids.

  • Learning needs analysis and program design

  • Skills assessment and competency mapping

  • Instructor-led and virtual instructor-led Self-directed learning:

    • E-learning

    • Videos

    • Games and simulations

    • Micros

    • Mobile 


  • Performance support and supplemental assets (e.g., “how-to” videos, knowledge repositories, job aids and documented best practices)

  • Coaching and mentoring

  • Enabling communities of practice and peer-to-peer learning

  • Learning program tracking and reporting


Implementing a new electronic health record is a major event in the life of a healthcare organization.  A carefully planned go-live — with documented workflows and extensive, customized training — is absolutely essential for maximizing the value of your solution and minimizing disruption during its implementation.

Your go-live is the final and most critical milestone that leads to an overall successful implementation of your new system and Carl Anthony Osborne is passionate about making this happen. Carl has established a repeatable proven approach that allows healthcare organizations to recognize the value of their system from day one and support the mission critical goal of improving patient care. Mr. Osborne’s Go-Live implementation experience will work with your organization in finalizing exact scheduling and resource needs to achieve a successful activation.