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© 2019  Carl Anthony Osborne | Cerner EHR Application Analyst and Educator

Experience

   

Epic Systems Professional Experience

HCI | New York, NY                                                                                                                       

Epic Cadence Go-Live Consultant

  • Provided front desk with solutions to their workflow.

  • Taught staff how to schedule appointments with the correct department, overbook, and how to create and edit a template.

  • Ensured front desk enters the correct information under the correct PTs account

 

HCI | Raleigh, NC                                                                                                                          

Epic Cupid Go-Live Consultant

  • Provided solutions to Radiology technologist workflow

  • Supported technologist with configuring their Tech worklist.

  • Ensured Radiology and Cardiology techs logged in properly to their respective department.

  • Documented charged contrast used in exams.

  • Supported Techs with the Begin and End Exam navigator.

  • Taught Techs how to print Control Sheet forms

 

HCI | St. Louis, MO                                                                                                                              

Epic Cupid Go-Live Consultant

  • Provided solutions to Radiology technologist workflow

  • Supported technologist with configuring their Tech worklist.

  • Ensured Radiology and Cardiology techs logged in properly to their respective department.

  • Documented charged contrast used in exams.

  • Supported Techs with the Begin and End Exam navigator.

  • Taught Techs how to print Control Sheet forms

 

CSI Healthcare IT| York, PA                                                                                                             

Epic Radiant Go-Live Consultant

  • Provided solutions to Radiology technologist workflow

  • Supported technologist with configuring their Tech worklist.

  • Ensured Radiology and Cardiology techs logged in properly to their respective department.

  • Documented charged contrast used in exams.

  • Supported Techs with the Begin and End Exam navigator.

  • Taught Techs how to print Control Sheet forms

 

CSI Healthcare IT| Pleasanton, CA                                                                                                

Epic Cupid Go-Live Consultant

  • Provided solutions to Radiology technologist workflow

  • Supported technologist with configuring their Tech worklist.

  • Ensured Radiology and Cardiology techs logged in properly to their respective department.

  • Documented charged contrast used in exams.

  • Supported Techs with the Begin and End Exam navigator.

  • Taught Techs how to print Control Sheet forms

 

 

Partner’s Milford| Boston, MA                                                                                                   

Epic Cadence/ Ambulatory Analyst

  • During go-lives built preference list, smart tools (smart phrases, smart text) for providers and other clinicians. Also, assisted the physicians with questions on POCT.

  • Provide direct support to the staffs during go-lives project in Ambulatory services.

  • Held one-on-one training for physicians when needed to assist with the understanding of documentation and ordering techniques.

 

Brigham & Women’s Harbor Medical | Boston, MA                                                               

Epic Cadence/ Ambulatory Analyst

  • During go-lives built preference list, smart tools (smart phrases, smart text) for providers and other clinicians. Also, assisted the physicians with questions on POCT.

  • Provide direct support to the staffs during go-lives project in Ambulatory services.

  • Held one-on-one training for physicians when needed to assist with the understanding of documentation and ordering techniques.

 

 

Cerner Professional Experience

R4 Solutions, Inc. | Prospect medical Holdings – East Orange, NJ & Chester, PA       

Cerner Behavioral Health Consultant

Serve as Cerner Analyst for Behavioral Health providing workflow optimization, testing and validation of BH powerforms, dynamic documentation note templates, workflow mPages, PowerPlans, custom auto-text and provider powerforms (Procedure, Scales/ Assessments).  Collaborate with Provider subject matter experts on current and future state workflows and specialty documentation.

 

  • Participated in BH Nursing and Therapy subject matter expert workgroup sessions to obtain decision points on BH mPages, Orders and Powerform documents.

  • Designed custom BH therapy powerform templates for outpatient.

  • Provide workflow gap analysis and process redesign recommendations using Workflow tracker on Method M.

  • Consult with client to develop and apply appropriate policies and procedures

 

HealthAll Consulting | Huntsville Hospital – Huntsville, AL                                             

Cerner Ambulatory Application Analyst | Physician Track – mPages, Dynamic Documentation, Smart Templates, Auto-Text, Powerforms (Consultant)

Serve as Cerner Analyst for Ambulatory providing system optimization, testing and validation of dynamic documentation note templates, workflow mPages, custom auto-text and provider powerforms (Procedure, Scales/ Assessments).  Collaborate with Provider subject matter experts on current and future state workflows and specialty documentation.

 

  • Led Ambulatory Specialty workgroup subject matter expert workgroup sessions to obtain decision points on specialty driven mPages, Orders and Powerform documents.

  • Designed custom dynamic documentation note templates for ambulatory.

  • Provide expert industry knowledge in complex client environments (Bedrock.exe, DCPTools.exe and Dyn. Doc Manager)

  • Provide workflow gap analysis and process redesign recommendations using Workflow tracker on Method M, support client and other project teams on Reg./Schedule and CPM Billing.

  • Consult with client to develop and apply appropriate policies and procedures

 

Apex Systems | Centra Healthcare – Lynchburg, VA                                                                 

Physician Track and Emergency (FirstNet) Consultant – Orders, Powerplans, mPages, Dynamic Documentation, Dragon, Smart Templates, Auto-Text, Powerforms (Consultant)

Serve as a Physician Track Consultant for Centra Healthcare.  Responsibilities for the Rehab Hospital included triaging tickets from testing events, cross-training Centra’s analyst on building Orders (dcptools.exe), Order Entry Format (dcptools.exe), PowerPlans (dcptools.exe or bedrock.exe), Dynamic Documentation note templates (xHTML code language and Dyn Doc manager.exe), mPages (bedrock.exe), Smart Templates (bedrock.exe and corecodebuilder.exe), Message Center (inboxconfig.exe), Powerforms (powerforms.exe) and IVIew (bedrock.exe, dcptools.exe and corecodebuilder.exe).

 

•      Cross Train Centra Healthcare Physician Track and FirstNet analyst on the Cerner build tools

  • Investigate any Cerner PowerChart Physician Track issues

  • Assist with resolving any Cerner PowerChart Physician Track issues in collaboration with the Centra Healthcare Physician Track analyst

  • Train End Users on navigating Cerner PowerChart

  • Escalate, communicate and/or mitigate risks related to the Cerner Project

 

Carl A. Osborne, Independent consultant | Good Shepheard Rehabilitation Hospital – Allentown, PA    

Physician Track Consultant, Rehabilitation – Orders, Powerplans, mPages, Dynamic Documentation, Dragon, Smart Templates, Auto-Text, Powerforms (Consultant) | Less than 20 Hours Biliable.

Serve as a Physician Track Consultant for Good Shepheard Rehabilitation Hospital.  Responsibilities for the Rehab Hospital included triaging tickets from testing events, cross-training GSRH analyst on building Orders (dcptools.exe), Order Entry Format (dcptools.exe), PowerPlans (dcptools.exe or bedrock.exe), Dynamic Documentation note templates (xHTML code language and Dyn Doc manager.exe), mPages (bedrock.exe), Smart Templates (bedrock.exe and corecodebuilder.exe), Message Center (inboxconfig.exe), Powerforms (powerforms.exe) and IVIew (bedrock.exe, dcptools.exe and corecodebuilder.exe).

 

•      Cross Train GSRH Physician Track analyst on the Cerner build tools

  • Investigate any Cerner PowerChart Physician Track issues

  • Assist with resolving any Cerner PowerChart Physician Track issues in collaboration with the GSRH Physician Track analyst

  • Train End Users on navigating Cerner PowerChart

  • Provide real time support to End Users during Go-Live of Cerner PowerChart

  • Escalate, communicate and/or mitigate risks related to the Cerner Project

  • Lead/facilitate GSRH Physician Track level status reviews with GSRH executive sponsors

  • Manage Physician Track vendor (Cerner) program-level deliverables; consolidate vendor (Cerner) risks into Program Plan and communications

  • Provide information to GSRH Physician Track team for status updates/progress reports to the GSRH Project Leadership, Cerner Project leadership or GSRH key Physician Track stakeholders

  • Perform other services as requested or agreed by GSRH to assist with the Cerner Physician Track Project.

 

Ettain Group | Cerner Corporation – Nationwide/Remote                                                 

Cerner Physician Track Consultant, Acute and Ambulatory – mPages, Dynamic Documentation, Dragon, Smart Templates, Auto-Text, Powerforms (Consultant)

Serve as a Physician Track Consultant under Cerner corporation.  Responsibilities for each client includes effectively leading and delivering Physician services across the acute and ambulatory venue. Ensure on-time project completion through regular status updates and risk-mitigation strategies to appropriate Client and Cerner project team members.

 

•      Responsible for troubleshooting and resolving both IT and workflow-process issues and problems clients present.

•      Delivering data-driven solutions to problems based on assessment and measurement of acute and ambulatory physician operational, efficiency, and workflow-driven performance metrics.

•      Responsible for communicating, collaborating and working to design and customize clients’ new or updated computer systems and supporting specific Cerner software services (PowerChart, PowerChart Ambulatory/Office, FirstNet)

•      Support clients through Cerner upgrades, system changes and enhancements, and ongoing system maintenance, which can include system testing, troubleshooting, issue management, training and go-lives through back-end tools (bedrock.exe, dcptools.exe, prefmaint.exe, inboxconfig.exe, dyndocmgmt.exe)

•      Demonstrates advanced Acute Physician workflow (Documentation, CPOE, Rounds, Admission, Transfer, Discharge Meds Rec, etc.) and solution knowledge, in accordance with Cerner standards.

•      Drives development of future state workflows leveraging Cerner’s standards

•      Educates the client on design recommendations and configuration tasks to ensure their understanding and knowledge of maintaining acute workflows and content long term.

•      Consults with client service line/department project teams (lab, radiology, Pharmacy) to gain agreement on the client’s desired value objective opportunities.

  •  Develops client associate domain expertise (clinical, revenue and operational) and consulting skills in working with their providers and end users.

 

National Staffing Solutions | Lakeland Regional Hospital – Lakeland, FL/Remote   

Cerner FirstNet and PowerPlan Analyst (Consultant)

Under general supervision of the client, collect and analyze information from system users to formulate the scope and objectives of the Cerner emergency solution, FirstNet. Maintained Lakeland PowerPlans as requested by the client and managed issue ticketing system to assist with the ongoing operation, maintenance, and development of FirstNet and PowerPlans.

-Identified opportunities for activities related to team development and Cerner application cross training.
- Demonstrated knowledge of Cerner millennium systems/technology necessary to complete duties, which included providing end user technical support of mPages, FirstNet and PowerPlans.
- Served as an Cerner PowerChart, FirstNet and PowerPlan system consultant within IT department and for direct customers.
- Participates in the ongoing maintenance of Cerner Millennium applications.
- Proactively facilitates communication with Clinical Informatic personnel and within the department.
- Followed client Information Services methodologies, processes, policies, and procedures. Including but not limited to change management, documentation, and issue resolution. Assists in training FirstNet and PowerChart to IT staff.

 

Children’s Hospital of the Kings Daughter – Chesapeake, VA                                             

Cerner Ambulatory Application Analyst | Dynamic Documentation, MPages, CareSets and Powerforms – Cerner Powerchart (Consultant)

Performed design, implementation, and maintenance of Cerner Millennium Ambulatory PowerChart EMR - Dynamic Documentation, mPages, Care Sets and Powerforms using the Model Experience. Participated in Cerner testing, Cerner trouble shooting, Cerner upgrades, and Cerner report development. Coached client customers and IS management on Cerner use and direction. Participated in Physician led inquires through Cerner back-end tools (dcptools.exe, bedrock.exe, sckde.com) or through over the phone training.

 

  • Created Workflow Millennium Pages (MPages) for multiple specialties from the Cerner Physician Model Experience (formerly known as the Cerner Playbooks) through the Bedrock.exe back end tool.

  • Created custom Powerforms in line with clinician documentation.

  • Created CareSets for Ambulatory facilities

  • Maintained Powerforms, PowerNotes and CareSets at Client request.

  • Created/ Modified Dynamic Document Templates using XML code language.

 

Ettain Group | IASIS Healthcare – Franklin, TN/Remote                                                      

Cerner Ambulatory Application Analyst | Physician Track – mPages, Dynamic Documentation, Smart Templates, Auto-Text, Powerforms (Consultant)

Serve as Cerner Analyst for Ambulatory providing system optimization, testing and validation of dynamic documentation note templates, workflow mPages, custom auto-text and provider powerforms (Procedure, Scales/ Assessments).  Collaborate with Provider subject matter experts on current and future state workflows and specialty documentation.

 

  • Led 15+ Specialty workgroup subject matter expert workgroup sessions to obtain decision points on specialty driven mPages.

  • Designed custom dynamic documentation note templates for ambulatory specialties.

  • Provide expert industry knowledge in complex client environments (Bedrock.exe, DCPTools.exe and Dyn. Doc Manager)

  • Provide workflow gap analysis and process redesign recommendations using Workflow tracker on Method M, support client and other project teams on Reg./Schedule and CPM Billing.

  • Consult with client to develop and apply appropriate policies and procedures

 

Pivot Point Consulting | WellSpan Health – Remote                                                            

Cerner On-Call Analyst | Cerner Powerchart, FirstNet and SurgiNet (Consultant)

 

Cerner On-Call Support Analyst that supports PowerChart, FirstNet and SurgiNet for WellSpan Health afterhours clinical help desk. This role was performed remotely after business hours Monday – Sunday.
 

  • Provided End User support for Cerner Millennium PowerChart, FirstNet, SurgiNet and Clinical Documentation.

  • Performed ongoing enhancements to the current functionality; troubleshooting; training of new end-users.

  • Troubleshoot of PowerChart, FirstNet, SurgiNet, ClinDoc and PowerNote.

  • Assisted implementation project teams in developing, monitoring and managing technical support and operational implementation work plans.

  • Coordinated with the appropriate members of the support team in policy formation.

  • Provided support for testing and conversion activities.

  • Provided after-hours “on-call” support to troubleshoot and resolve system problems escalated by the service management team.

Medasource | Mayo Clinic – Jacksonville, Florida                                                                        

Analyst/Programmer IV |mPages, PowerNotes, Powerforms (Adhoc Forms), Message Center – Cerner Powerchart and Dragon Medical 360 software (Consultant)

Responsible for the design, development, implementation, and maintenance of Cerner Millennium electronic health record system, and/or the installation and maintenance of upgrade packages, as well as the configuration and support of system across Mayo Clinic Rochester, MN, Arizona and Jacksonville, FL.  In conjunction with more senior technical staff, develops proposals that consider alternatives and business case, and gains needed institutional approvals. Evaluates alternative approaches and presents recommendations to teams and unit leadership. Regularly reviews applications and makes modifications and/or updates to ensure currency and functionality within established environment.

  • Maintains and supports Cerner Millennium electronic health record system and their associated applications at multiple Mayo Clinic sites for Inpatient and Ambulatory (Mayo Community Health System).

  • Responsible for Ambulatory Workflow mPage/Summary MPage design, build, maintenance for Mayo Clinic Community Health System Ambulatory clinics for 4 States. 

  • Provided support to Mayo Clinic Acute facilities as well as the Ambulatory Community Health clinics for Message Center using the inboxconfig.exe back end tool along with CCL scripts to unblock the flow of messages to the Message Center and address any issues with end user proxies.

  • Provides Cerner application technical expertise and project leadership to other staff members, demonstrates initiative, and works independently as needed to accomplish responsibilities. Works effectively across multiple clinical departmental organizations gaining consensus of stakeholders.

  • Interface with Cerner applications support service to ensure proper escalation during outages or periods of degraded system performance.  Acts as a liaison to Mayo departments and Cerner Corporation to adequately support the divisions computing systems.

  • Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership.  

  • Provides 24/7 on-call support to Clinicians that log in help desk ticket for Cerner Powerchart application issues.

MedStar Health – Silver Spring, MD                                                                                                 

Application Analyst III | Dynamic Documentation, PowerPlans, MPages – Cerner Powerchart

Oversees design, implementation, and maintenance of Cerner Millennium EMR - Dynamic Documentation and PowerPlans/Order Sets using the Model Experience. Directs requirements definition, process and use documentation, Cerner testing, Cerner trouble shooting, Cerner upgrades, and Cerner report development. Coaches customers and IS management on Cerner use and direction. Assists in managing vendor relationships. Providing Cerner Powerchart support after-hours and on weekends in two week on-call rotation.  Managed trouble-shooting tickets and resolved Physician led inquires through Cerner back-end tools (dcptools.exe, bedrock.exe) or through over the phone training.

 

  • Created Workflow Millennium Pages (MPages) for multiple specialties from the Cerner Physician Model Experience (formerly known as the Cerner Playbooks) through the Bedrock.exe back end tool.

  • Work with standard Cerner pages as well as Specialty Model Experience (formerly known as the Cerner Playbooks), My Experience, and other custom work.

  • Coordinate development of several pages at once working within the system configuration while meeting the user’s needs.

  • Created/ Modified Dynamic Document Templates using XML code language.

  • Created PowerForms (AdHoc) Forms using the dcptools.exe application on Cerner back end tool library.

  • Created PowerPlans (OrderSets) using dcptools.exe.

  • Created and Managed Cerner Command Language (CCL) queries for obtaining information through reports.

  • On Physician Track on-call rotation in 2-week rotation that handled Physician inquires on nights and weekends.  Managed call ticket application (OPAS) to resolve issues or escalate ticket